Service performance quality evaluation and satisfaction in a USA wine festivalscape : buying behavioural effects
Johan Bruwer; Kathleen Kelley
| Year of publication: |
2015
|
|---|---|
| Authors: | Bruwer, Johan ; Kelley, Kathleen |
| Published in: |
International journal of event and festival management. - Bingley : Emerald, ISSN 1758-2954, ZDB-ID 2551992-X. - Vol. 6.2015, 1, p. 18-38
|
| Subject: | Servicescape | Behavioural intention | Festivalscape | First-time tourist | Performance quality perception | Repeat tourist | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Urlaubsverhalten | Holiday behaviour | Konsumentenverhalten | Consumer behaviour | Qualitätsmanagement | Quality management | Produktqualität | Product quality | Strukturgleichungsmodell | Structural equation model | Wein | Wine | Performance-Messung | Performance measurement |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011298053