Service process design and management
Paul Gemmel
| Year of publication: |
2003
|
|---|---|
| Authors: | Gemmel, Paul |
| Published in: |
Services management : an integrated approach. - Harlow [u.a.] : Financial Times/Prentice Hall, ISBN 0-273-67353-X. - 2003, p. 259-276
|
| Subject: | USA | United States | Dienstleistungssektor | Service industry | Dienstleistungsmanagement | Service management | Prozessmanagement | Business process management | Dienstleistungsinnovation | Service innovation |
| Extent: | graph. Darst |
|---|---|
| Type of publication: | Article |
| Language: | English |
| Notes: | Literaturangaben |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10001779186