Service Process Modularization: Reuse Versus Variation in Service Extensions
| Year of publication: |
2011
|
|---|---|
| Authors: | Tuunanen, Tuure ; Cassab, Harold |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, Calif. [u.a.] : Sage Periodicals Press, ISSN 1094-6705, ZDB-ID 14900695. - Vol. 14.2011, 3, p. 340-355
|