Service productivity management : improving service performance using Data Envelopment Analysis (DEA)
H. David Sherman ; Joe Zhu
| Year of publication: |
2006
|
|---|---|
| Authors: | Sherman, H. David ; Zhu, Joe |
| Publisher: |
New York, NY : Springer |
| Subject: | Produktmanagement | Data Envelopment Analysis | CD-ROM |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XXII, 328 S. : Ill., graph. Darst. 1 CD-ROM (12 cm) |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 0-387-33211-1 ; 978-0-387-33211-6 |
| Classification: | Marketing ; Programmiersprachen |
| Source: |
Persistent link: https://www.econbiz.de/10004579223