Service Productivity Management : Improving Service Performance using Data Envelopment Analysis (DEA)

by H. David Sherman, Joe Zhu

Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance - Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.

MoreLess

Year of publication:	2006
Other Persons:	Sherman, H. David (contributor) ; Zhu, Joe (contributor)
Publisher:	Boston, MA : Springer Science+Business Media, LLC
Subject:	Dienstleistungssektor \| Service industry \| Unternehmenserfolg \| Firm performance \| Produktivität \| Productivity \| Benchmarking \| Data-Envelopment-Analyse \| Data envelopment analysis \| Dienstleistung \| Management \| Datenanalyse
Description of contents:	Table of Contents [gbv.de] ; Description [swbplus.bsz-bw.de] ; Description [swbplus.bsz-bw.de] ; Description [swbplus.bsz-bw.de]

Online Resource

Check full text access |

More access options

Check Google Scholar

In libraries world-wide (WorldCat)

In German libraries (KVK)

subito order

I need help

Extent:	Online-Ressource (XXII, 328p. 64 illus, digital)
Series:	SpringerLink / Bücher
Type of publication:	Book / Working Paper
Language:	English
Notes:	Literaturverz. S. 309 - 318 Management of Service Organization Productivity; Data Envelopment Analysis Explained; DEA Concepts for Managers; Solving DEA Using DEAFrontier Software; DEA Model - Extensions; Managing Bank Productivity; Quality-Adjusted DEA (Q-DEA); Applying DEA to Health Care Organizations; Government Productivity Management; Multidimensional Quality-of-Life Measure; Hedge Fund Performance Evaluation
ISBN:	978-0-387-33231-4 ; 978-0-387-33211-6
Other identifiers:	10.1007/0-387-33231-6 [DOI]
Classification:	Marketing ; Programmiersprachen
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10013520441