Service profit chain and throughput orientation : a manager-employee-customer triad perspective in services
Pankaj C. Patel, Gurjeet Kaur Sahi, Mahesh Gupta and Jayanth Jayaram
| Year of publication: |
2020
|
|---|---|
| Authors: | Patel, Pankaj ; Sahi, Gurjeet Kaur ; Gupta, Mahesh Chander ; Jayaram, Jayanth |
| Subject: | external-service profit chain | internal-service profit chain | SPC | Theory of Constraints | throughput orientation | Lieferkette | Supply chain | Unternehmenserfolg | Firm performance | Beziehungsmarketing | Relationship marketing | Betriebliche Wertschöpfung | Value creation | Arbeitszufriedenheit | Job satisfaction | Kundenzufriedenheit | Customer satisfaction | Rentabilität | Profitability | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/00207543.2019.1708991 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012266149