Service Quality Analysis and Improvement: Development of a Systematic Framework
| Year of publication: |
2006
|
|---|---|
| Authors: | Kim, K.-J. ; Cho, H.-W. ; Jeong, I.-J. ; Park, J.-C. ; Park, Y.-J. ; Kim, C.-G. ; Kim, T.-H. |
| Published in: |
International journal of industrial engineering : applications and practice. - Cincinnati, ISSN 1072-4761, ZDB-ID 13637046. - Vol. 13.2006, 2, p. 177-187
|