Service quality and customer retention: building long-term relationships
| Year of publication: |
2004
|
|---|---|
| Authors: | Venetis, Karin A. ; Ghauri, Pervez N. |
| Published in: |
European journal of marketing : EJM. - Bradford : Emerald, ISSN 0309-0566, ZDB-ID 189982x. - Vol. 38.2004, 11-12, p. 1577
|