Service quality and customer satisfaction in public transport operations
Christian Tabi Amponsah, Samuel Adams
| Year of publication: |
2016
|
|---|---|
| Authors: | Amponsah, Christian Tabi ; Adams, Samuel |
| Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 25.2016, 4, p. 531-549
|
| Subject: | service quality | customer satisfaction | quality characteristics | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management | Öffentlicher Verkehr | Public transport |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011636649