Service quality and customer satisfaction of a UAE-based airline : an empirical investigation
Rahim Hussain; Amjad Al Nasser; Yomna K. Hussain
| Year of publication: |
2015
|
|---|---|
| Authors: | Hussain, Rahim ; Al Nasser, Amjad ; Hussain, Yomna K. |
| Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 42.2015, p. 167-175
|
| Subject: | Customer satisfaction | Service quality | Corporate image | Brand loyalty | Customer value | Kundenzufriedenheit | Dienstleistungsqualität | Fluggesellschaft | Airline | Firmenimage | Corporate reputation | Kundenwert | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010481732