Service quality and customer satisfaction : the moderating effect of innovation at KFC
George Amoako and Albert Martins, Felicia de Heer, Livingstone Divine Caesar
| Year of publication: |
2025
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|---|---|
| Authors: | Amoako, George Kofi ; Martins, Albert ; Heer, Felicia de ; Caesar, Livingstone Divine |
| Published in: |
International journal of business excellence : IJBEX. - Genève [u.a.] : Inderscience Enterprises, ISSN 1756-0055, ZDB-ID 2471986-9. - Vol. 36.2025, 1, p. 70-92
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| Subject: | customer satisfaction | Ghana | innovation | service quality | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Innovation | Qualitätsmanagement | Quality management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJBEX.2025.146053 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015408177