Service quality and customer switching behavior in China's mobile phone service sector
| Year of publication: |
2013
|
|---|---|
| Authors: | Liang, Dapeng ; Ma, Zhenzhong ; Qi, Liyun |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 1897731. - Vol. 66.2013, 8, p. 1161-1167
|