Service quality and customers' complaining behavior : a study of the Indian banking sector
Koushiki Choudhury
| Year of publication: |
2014
|
|---|---|
| Authors: | Choudhury, Koushiki |
| Published in: |
Services marketing quarterly. - New York, NY : Haworth Press, ISSN 1533-2969, ZDB-ID 2050792-6. - Vol. 35.2014, 2, p. 123-137
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| Subject: | service quality | factors | dimensionality | regression | complaining behavior | Dienstleistungsqualität | Service quality | Indien | India | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Bank | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010363988