Service quality and its impact on customers' behavioural intentions and satisfaction : an empirical study of the Indian life insurance sector
R. Ramamoorthy, Angappa Gunasekaran, Matthew Roy, Bharatendra K. Rai and S.A. Senthilkumar
| Year of publication: |
August 2018
|
|---|---|
| Authors: | Ramamoorthy, R. ; Gunasekaran, Angappa ; Roy, Matthew ; Rai, Bharatendra K. ; Senthilkumar, S. A. |
| Published in: |
Total quality management & business excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 29.2018, 8, p. 834-847
|
| Subject: | service quality | behavioural intentions | life insurance | SEM | Dienstleistungsqualität | Service quality | Lebensversicherung | Life insurance | Indien | India | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Versicherung | Insurance |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2016.1240611 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011884000