Service quality and relative performance of public universities in East Africa
Thomas K. Cheruiyot; Loice C. Maru
| Year of publication: |
2013
|
|---|---|
| Authors: | Cheruiyot, Thomas K. ; Maru, Loice C. |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bingley : Emerald Group Publishing Limited, ISSN 1754-2731, ZDB-ID 2409387-7. - Vol. 25.2013, 5, p. 533-546
|
| Subject: | Service quality | Quality management | Performance improvement | Customer services quality | East Africa | Dienstleistungsqualität | Ostafrika | Qualitätsmanagement | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction | Hochschule | Higher education institution |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010126406