Service quality and self-determination theory towards continuance usage intention of mobile banking
Dedi I. Inan, Achmad Nizar Hidayanto and Ratna Juita, Faiz Fadhillah Soemawilaga, Fivi Melinda, Puspacinantya Puspacinantya and Yasmin Amalia
| Year of publication: |
2023
|
|---|---|
| Authors: | Inan, Dedi Iskandar ; Hidayanto, Achmad Nizar ; Juita, Ratna ; Soemawilaga, Faiz Fadhillah ; Melinda, Fivi ; Puspacinantya, Puspacinantya ; Amalia, Yasmin |
| Published in: |
Journal of science and technology policy management : JSTPM. - Bingley : Emerald, ISSN 2053-4639, ZDB-ID 2771727-6. - Vol. 14.2023, 2, p. 303-328
|
| Subject: | Continuance usage | Continuance usage intention | Mobile banking | Perceived usefulness | Satisfaction | Self-determination theory | Service quality | Dienstleistungsqualität | Kundenzufriedenheit | Customer satisfaction | Electronic Banking | Electronic banking | Innovationsakzeptanz | Innovation adoption | Mobilkommunikation | Mobile communications |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSTPM-01-2021-0005 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014327212