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Translating the service quality gaps into strategy formulation : an experimental case study of a Greek academic department
Terzakis, Dimitris, (2012)
The effect of creating new secondary health services on patients' perceptions : a Kano service quality analysis approach
Vassiliadis, Chris A., (2014)
Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece
Drosos, Dimitris, (2018)
The internet practices of hotel companies: an analysis from Greece
Zafiropoulos, Costas, (2006)
Tourism agents' attitudes on internet adoption: an analysis from Greece
Vrana, Vasiliki, (2006)
Service quality assessment in a Greek higher education institute
Zafiropoulos, Costas, (2007)