Service quality dimension and customer satisfaction : an empirical study in the Malaysian hotel industry
Muslim Amin, Zatilaziya Yahya, Wan Faizatul Aniza Ismayatim, Siti Zaroha Nasharuddin, and Emilia Kassim
| Year of publication: |
2013
|
|---|---|
| Authors: | Amin, Muslim ; Yahya, Zatilaziya ; Ismayatim, Wan Faizatul Aniza ; Nasharuddin, Siti Zaroha ; Kassim, Emilia |
| Published in: |
Services marketing quarterly. - New York, NY : Haworth Press, ISSN 1533-2969, ZDB-ID 2050792-6. - Vol. 34.2013, 2, p. 115-125
|
| Subject: | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Hotellerie | Hotel industry | Malaysia |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009745742