Service Quality Dimension and Customer Satisfaction: An Empirical Study in the Malaysian Hotel Industry
| Year of publication: |
2013
|
|---|---|
| Authors: | Amin, Muslim ; Yahya, Zatilaziya ; Ismayatim, Wan Faizatul Aniza ; Nasharuddin, Siti Zaroha ; Kassim, Emilia |
| Published in: |
Services marketing quarterly. - New York, NY : Haworth Press, ISSN 1533-2969, ZDB-ID 20507926. - Vol. 34.2013, 2 (1.4.), p. 115-125
|