Service quality dimensions and superior customer perceived value in retail banks: An empirical study on Mexican consumers
| Year of publication: |
2013
|
|---|---|
| Authors: | Vera, Jorge ; Trujillo, Andrea |
| Published in: |
Journal of retailing and consumer services. - London [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 12043850. - Vol. 20.2013, 6, p. 579-586
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