Service quality evaluation : moderating influences of first-time and revisiting customers
Tsuang Kuo, Chih Ta Chen & Wan Jung Cheng
| Year of publication: |
March-April 2018
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| Authors: | Kuo, Tsuang ; Chen, Chih Ta ; Cheng, Wan Jung |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 29.2018, 4, p. 429-440
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| Subject: | customer satisfaction | service quality | service industry | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Dienstleistungssektor | Service industry | Konsumentenverhalten | Consumer behaviour | Qualitätsmanagement | Quality management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2016.1209405 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011854071