Service quality gap approach : a case of Indian customer's satisfaction of private banks
Sadia Samar Ali and R. Kaur; Maj J. C. Pande; F. Ahmad
| Year of publication: |
2014
|
|---|---|
| Authors: | Ali, Sadia Samar ; Kaur, R. ; Pande, Maj J. C. ; Ahmad, F. |
| Published in: |
International journal of business excellence. - Genève : Inderscience Enterprises Ltd., ISSN 1756-0047, ZDB-ID 2458823-4. - Vol. 7.2014, 4, p. 429-453
|
| Subject: | commercial banks | customers' perceptions | customers' expectations | SERVQUAL | overall satisfaction | level of quality | paired-t test | India | Dienstleistungsqualität | Service quality | Indien | Kundenzufriedenheit | Customer satisfaction | Bank | Konsumentenverhalten | Consumer behaviour | Privatkundengeschäft | Personal banking |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011296478