Service quality gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in hospital out-patient services
Hsiu-Yuan Hu; Yu-Cheng Lee; Tieh-Min Yen
| Year of publication: |
2010
|
|---|---|
| Authors: | Hu, Hsiu-yuan ; Lee, Yu-cheng ; Yen, Tieh-min |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bingley : Emerald Group Publishing Limited, ISSN 1754-2731, ZDB-ID 2409387-7. - Vol. 22.2010, 5, p. 499-515
|
| Subject: | Dienstleistungsqualität | Service quality | Krankenhaus | Hospital | Kundenzufriedenheit | Customer satisfaction | Patienten | Patients | Fuzzy-Set-Theorie | Fuzzy sets | Taiwan |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10008662634