Service quality in a mobile-banking-applications context : do users' age and gender matter?
Amira Trabelsi-Zoghlami, Sarra Berraies and Karim Ben Yahia
| Year of publication: |
2020
|
|---|---|
| Authors: | Trabelsi-Zoghlami, Amira ; Berraies, Sarra ; Yahia, Karim Ben |
| Subject: | age | e-loyalty | e-satisfaction | e-service quality | e-trust | e-WOM | gender | mobile banking | Dienstleistungsqualität | Service quality | Geschlecht | Gender | Kundenzufriedenheit | Customer satisfaction | Altersgruppe | Age group | Electronic Banking | Electronic banking | Electronic Commerce | E-commerce | Konsumentenverhalten | Consumer behaviour | Innovationsakzeptanz | Innovation adoption | Online-Handel | Online retailing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2018.1492874 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012385051