Service quality in banks : what are the factors behind performance and customer satisfaction?
Carlo Gabriel Porto Bellini; Rita de Cássia de Faria Pereira
| Year of publication: |
2008
|
|---|---|
| Authors: | Bellini, Carlo Gabriel Porto ; Pereira, Rita de Cássia de Faria |
| Published in: |
Advances in banking technology and management : impacts of ICT and CRM. - Hershey, Pa. [u.a.] : Information Science Reference, ISBN 1-59904-675-X. - 2008, p. 16-32
|
| Subject: | Bank | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Brasilien | Brazil |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003606375