Service quality in Software-As-A-Service: Developing the SaaS-QUAL measure and examining its role in usage continuance
| Year of publication: |
2011
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| Authors: | Benlian, Alexander ; Koufaris, M. ; Hess, Thomas |
| Institutions: | Fachbereich Rechts- und Wirtschaftswissenschaften, Technische Universität Darmstadt |
| Series: | |
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| Type of publication: | Book / Working Paper |
| Notes: | for complete metadata visit http://tubiblio.ulb.tu-darmstadt.de/58027/ Published in Journal of Management Information Systems 3 . 28 (2011) : pp. 85-126 |
| Source: |
Persistent link: https://www.econbiz.de/10010550889