Service quality management and ecosystem theory
Zhiran Chen, Su Mi Dahlgaard-Park and Liying Yu
| Year of publication: |
2014
|
|---|---|
| Authors: | Chen, Zhiran ; Dahlgaard-Park, Su Mi ; Yu, Liying |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 25.2014, 10, p. 1190-1205
|
| Subject: | systems thinking | quality management | sevice quality management | service ecosystem | value co-creation | innovation | total quality | Qualitätsmanagement | Quality management | Dienstleistungsqualität | Service quality | Betriebliche Wertschöpfung | Value creation | Theorie | Theory | Kundenintegration | Customer integration | Innovation |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10010417980