Service quality management applying the balanced scorecard : an exploratory study
Pauline Ratnasingam
| Year of publication: |
2009
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|---|---|
| Authors: | Ratnasingam, Pauline |
| Published in: |
International journal of commerce and management. - Bingley [u.a.] : Emerald, ISSN 1056-9219, ZDB-ID 2473956X. - Vol. 19.2009, 2, p. 127-136
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| Type of publication: | Article |
|---|---|
| Language: | English |
| Source: |
Persistent link: https://www.econbiz.de/10009890803