Service quality of ski group package tours : a modified importance-performance analysis
Shih-Hao Liu, Chin-Hsiang Tsai
| Year of publication: |
2023
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|---|---|
| Authors: | Liu, Shih-Hao ; Tsai, Chin-Hsiang |
| Published in: |
International journal of services and operations management : IJSOM. - Genève : Inderscience Enterprises, ISSN 1744-2389, ZDB-ID 2205101-6. - Vol. 46.2023, 1, p. 35-59
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| Subject: | active sport | adventure tourism | customer | impact-asymmetric analysis | important-performance analysis | service quality | SGPTs | ski group package tours | ski instructor | ski tourism | tourism | Dienstleistungsqualität | Service quality | Wintersport | Winter sports | Pauschaltourismus | Package tour | Tourismus | Tourism | Sport | Sports | Tourismuswirtschaft | Tourism industry | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJSOM.2023.133413 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014364451