Service quality, relationship quality, e-service quality, and customer loyalty in the container shipping service context : a moderated mediation model
Chun-Hsiung Liao, Chin-Shan Lu, Ying-Hsin Yu
| Year of publication: |
2024
|
|---|---|
| Authors: | Liao, Chun-Hsiung ; Lu, Chin-Shan ; Yu, Ying-Hsin |
| Published in: |
International journal of shipping and transport logistics : IJSTL. - Genéve [u.a.] : Inderscience Enterprises, ISSN 1756-6525, ZDB-ID 2541397-1. - Vol. 18.2024, 1, p. 1-29
|
| Subject: | container shipping | customer loyalty | e-service | electronic service | freight forwarder | relationship quality | service quality | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Containerschifffahrt | Container shipping | Electronic Commerce | E-commerce | Kundenzufriedenheit | Customer satisfaction | Taiwan |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJSTL.2024.137584 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015069978