Service quality : the key role of service climate and service behavior of boundary employee units
Esther Gracia, Eva Cifre, and Rosa Grau
| Year of publication: |
2010
|
|---|---|
| Authors: | Gracia, Esther ; Cifre, Eva ; Grau, Rosa |
| Published in: |
Group & organization management : an international journal. - Thousand Oaks : SAGE Publications, ISSN 1059-6011, ZDB-ID 1109527-1. - Vol. 35.2010, 3, p. 276-298
|
| Subject: | Dienstleistungsqualität | Service quality | Unternehmenskultur | Corporate culture | Kundenzufriedenheit | Customer satisfaction | Strukturgleichungsmodell | Structural equation model |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003983739