Service quality using text mining : measurement and consequences
Year of publication: |
2021
|
---|---|
Authors: | Mejia, Jorge ; Mankad, Shawn ; Gopal, Anandasivam |
Published in: |
Manufacturing & service operations management : M & SOM. - Catonsville, MD : INFORMS, ISSN 1523-4614, ZDB-ID 2021015-2. - Vol. 23.2021, 6, p. 1354-1372
|
Subject: | service quality | word of mouth | business survival | econometrics | text analysis | machine learning | Dienstleistungsqualität | Service quality | Text | Virales Marketing | Viral marketing | Messung | Measurement | Data Mining | Data mining | Künstliche Intelligenz | Artificial intelligence | Qualitätsmanagement | Quality management |
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