Service recovery and customer satisfaction in container liner shipping industry : an ordered logit approach
Enna Hirata
| Year of publication: |
2020
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|---|---|
| Authors: | Hirata, Enna |
| Published in: |
International journal of shipping and transport logistics : IJSTL. - Genéve [u.a.] : Inderscience Enterprises, ISSN 1756-6525, ZDB-ID 2541397-1. - Vol. 12.2020, 6, p. 563-575
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| Subject: | container liner shipping | CLS | service recovery | beneficial cargo owners | BCOs | customer satisfaction | freight forwarders | FFWs | service recovery paradox | ordered logit model | survey | recovery attributes | external validity | Kundenzufriedenheit | Customer satisfaction | Linienschifffahrt | Liner shipping | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Logit-Modell | Logit model | Containerschifffahrt | Container shipping | Beziehungsmarketing | Relationship marketing | Frachtschifffahrt | Cargo shipping |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJSTL.2020.111116 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012522827