Service recovery : fixing broken customers
Ron Zemke
| Year of publication: |
1995
|
|---|---|
| Authors: | Zemke, Ron |
| Publisher: |
Portland, Or. : Productivity Press |
| Subject: | Kundenbetreuung | Verbraucherzufriedenheit | Ratgeber | Kundenorientierung | Kundenbindung |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | X, 63 S. : graph. Darst. |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| ISBN: | 1-56327-150-8 ; 1-56327-097-8 |
| Source: |
Persistent link: https://www.econbiz.de/10004312581