Service recovery: Impact on satisfaction and intentions
| Year of publication: |
1995
|
|---|---|
| Authors: | Spreng, Richard A. ; Harrell, Gilbert D. ; Mackoy, Robert D. |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 9.1995, 1, p. 15-23
|