Service recovery on stage : effects of social media recovery on virtually present others
Jens Hogreve, Nicola Bilstein, and Kathrin Hoerner
| Year of publication: |
2019
|
|---|---|
| Authors: | Hogreve, Jens ; Bilstein, Nicola ; Hörner, Kathrin Brigitte |
| Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 22.2019, 4, p. 421-439
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| Subject: | service recovery | transparency | virtually present others | social media | brand equity | Social Web | Social web | Beschwerdemanagement | Complaint management | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Markenimage | Brand image |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1094670519851871 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012128049