Service recovery's influence on consumer satisfaction, positive word-of-mouth, and purchase intentions
| Year of publication: |
2001
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|---|---|
| Authors: | Maxham, James G. |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 1897731. - Vol. 54.2001, 1, p. 11-24
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