Service recovery strategies for crowdsourced transportation : an examination of their impacts on user loyalty
Kum Fai Yuen, Simin Song, Xue Li and Xueqin Wang
| Year of publication: |
2023
|
|---|---|
| Authors: | Yuen, Kum Fai ; Song, Simin ; Li, Xue ; Wang, Xueqin |
| Published in: |
Technology analysis & strategic management. - London : Taylor & Francis Group, ISSN 1465-3990, ZDB-ID 1485021-7. - Vol. 35.2023, 5, p. 523-537
|
| Subject: | Crowdsourcing | service failure | service recovery | structural equation modelling | transportation | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Strukturgleichungsmodell | Structural equation model | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/09537325.2021.1979208 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014301365