Service robot acceptance in museums : an empirical study using the service robot acceptance model (sRAM)
Amy Wong and Jimmy Wong
| Year of publication: |
2024
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|---|---|
| Authors: | Wong, Amy ; Wong, Jimmy |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 38.2024, 5, p. 619-635
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| Subject: | Appearance | Attitude | Ease of use | Engagement | Human-robot interaction | Perceived trust | Personalized service | Positive emotion | Social capability | Subjective norms | Usefulness | Roboter | Robot | Konsumentenverhalten | Consumer behaviour | Innovationsakzeptanz | Innovation adoption | Emotion | Vertrauen | Confidence | Museum | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSM-05-2023-0183 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015110533