Service robots, agency and embarrassing service encounters
Valentina Pitardi, Jochen Wirtz, Stefanie Paluch and Werner H. Kunz
| Year of publication: |
2022
|
|---|---|
| Authors: | Pitardi, Valentina ; Wirtz, Jochen ; Paluch, Stefanie ; Kunz, Werner H. |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5826, ZDB-ID 2495133-X. - Vol. 33.2022, 2, p. 389-414
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| Subject: | Agency | Artificial intelligence | Embarrassment | Service encounter | Service robots | Roboter | Robot | Künstliche Intelligenz | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Dienstleistungssektor | Service industry | Dienstleistung | Services | Prinzipal-Agent-Theorie | Agency theory |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JOSM-12-2020-0435 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012880733