This important new book offers a unique understanding of the problematic methodology underpinning services productivity measurements. The authors emphasize how conventional analysis is not able to capture the important economic impact and role of services to the economy, and provide an in-depth, systematic and thought-provoking overview of the theoretical and conceptual foundations of productivity measurements in services. They offer a more informed discussion by introducing new perspectives and combining theory with practical applications. Ultimately, they show how understanding the foundations of productivity measurements in the new globalizing service economy is critical in order to foster growth and the sustainable development of firms, industries and nations.
