Service transformation : how can it be achieved?
Jay Kandampully, Anil Bilgihan, Milos Bujisic, Andreas Kaplan, Cheryl Burke Jarvis, Yupal Shukla
| Year of publication: |
2021
|
|---|---|
| Authors: | Kandampully, Jay ; Bilgihan, Anil ; Bujisic, Milos ; Kaplan, Andreas ; Jarvis, Cheryl Burke ; Shukla, Yupal |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 136.2021, p. 219-228
|
| Subject: | Digitalization | Reformation | Reincarnation | Renovation | Service transformation | Digitalisierung | Digitization | Organisatorischer Wandel | Organizational change | Dienstleistungssektor | Service industry | Systemtransformation | Economic transition |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2021.07.033 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012663292