Services and the business models of product firms : an empirical analysis of the software industry
Year of publication: |
2013
|
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Authors: | Suárez, Fernando F. ; Cusumano, Michael A. ; Kahl, Steven J. |
Published in: |
Management science : journal of the Institute for Operations Research and the Management Sciences. - Catonsville, MD : INFORMS, ISSN 0025-1909, ZDB-ID 206345-1. - Vol. 59.2013, 2, p. 420-435
|
Subject: | Dienstleistungsqualität | Service quality | Produktlebenszyklus | Product life cycle | Geschäftsmodell | Business model | Softwareindustrie | Software industry | 1990-2006 |
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