Services customization using web technologies

by Dimitris Kardaras and Bill Karakostas

1. E-service customization: the provider perspective -- 2. E-service customization: the consumer perspective -- 3. Technologies for e-service customization -- 4. E-service composition -- 5. Service customization strategies -- 6. Business processes design for service customization -- 7. Case studies in customization of e-health services -- 8. Health services case study -- 9. Banking services case study -- 10. Conclusions

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Year of publication:	2012
Authors:	Kardaras, Dimitrios
Other Persons:	Karakostas, Bill (contributor)
Institutions:	IGI Global (contributor)
Publisher:	Hershey, Pa : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA)
Subject:	Beziehungsmarketing \| Relationship marketing \| Social Web \| Social web \| Digitale Dienste \| Web-based service \| Kundenzufriedenheit \| Customer satisfaction \| Dienstleistungsqualität \| Service quality \| Internet
Description of contents:	"This book advances our understanding of Web-related concepts, approaches, and technologies revolving around the core theme of e-service customization"--Provided by publisher.

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Extent:	Online-Ressource(electronic texts (244 p.))
Type of publication:	Book / Working Paper
Language:	English
Notes:	Includes bibliographical references Restricted to subscribers or individual electronic text purchasers Mode of access: World Wide Web Also available in print.
ISBN:	978-1-4666-1605-9 ; 978-1-4666-1604-2 ; 1-4666-1604-0 ; 978-1-4666-1606-6 ; 1-4666-1604-0 ; 978-1-4666-1604-2
Other identifiers:	10.4018/978-1-4666-1604-2 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10011727407