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Wettbewerbsfaktor Kreativität : Strategien, Konzepte und Werkzeuge zur Steigerung der Dienstleistungsperformance
Bullinger, Hans-Jörg, (2000)
Knowledge commodification and new patterns of specialisation : professionals and experts in knowledge-intensive business services (KIBS)
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The knowledge economy at work : skills and innovation in knowledge intensive service activities
Martinez-Fernandez, M. Cristina, (2011)
KOWIEN-Fallstudie Gebert GmbH
Engelmann, Kai, (2003)
Services Science : Fundamentals, Challenges and Future Developments
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