Servicescape, positive affect, satisfaction and behavioral intentions : the moderating role of familiarity
Jeong-Yeol Park, Robin M. Back, Diego Bufquin, Valeriya Shapoval
| Year of publication: |
2019
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|---|---|
| Authors: | Park, Jeong-Yeol ; Back, Robin M. ; Bufquin, Diego ; Shapoval, Valeriya |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 78.2019, p. 102-111
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| Subject: | Substantive and communicative servicescape | Positive affect | Satisfaction | Behavioral intentions | Brand familiarity | Architectural familiarity | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Emotion | Dienstleistungsqualität | Service quality | Markenimage | Brand image | Arbeitszufriedenheit | Job satisfaction | Gastronomie | Restaurant industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2018.11.003 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012012705