Servitization: or why services management is relevant for manufacturing environments
| Year of publication: |
2003
|
|---|---|
| Authors: | Desmet, Steven ; Van Dierdonck, Roland ; Van Looy, Bart |
| Published in: |
Services management : an integrated approach. - Harlow [u.a.] : Financial Times/Prentice Hall, ISBN 0-273-67353-X. - 2003, p. 40-51
|
| Subject: | Dienstleistungsmanagement | Service management | Leistungsbündel | Bundling strategy | Industrie | Manufacturing industries | Dienstleistungsmarketing | Services marketing |
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