SERVQUAL and the process improvement challenge
| Year of publication: |
2011
|
|---|---|
| Authors: | McCollin, Chris ; Ograjenšek, Irena ; Göb, Rainer ; Ahlemeyer‐Stubbe, Andrea |
| Published in: |
Quality and reliability engineering international. - Chichester [u.a.] : Wiley, ISSN 0748-8017, ZDB-ID 506412. - Vol. 27.2011, 5, p. 705-718
|