SERVQUAL-based evaluation of service quality in Turkish health industry with fuzzy logic
Hasan Dinçer, Serhat Yüksel, Yaşar Gökalp, Serkan Eti
| Year of publication: |
2021
|
|---|---|
| Authors: | Dinçer, Hasan ; Yüksel, Serhat ; Gökalp, Yaşar ; Eti, Serkan |
| Published in: |
Interdisciplinary perspectives on operations management and service evaluation. - Hershey, PA : IGI Global, ISBN 978-1-7998-5442-5. - 2021, p. 213-233
|
| Subject: | Gesundheitswesen | Health care system | Dienstleistungsqualität | Service quality | Fuzzy-Set-Theorie | Fuzzy sets | Türkei | Turkey |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Other identifiers: | 10.4018/978-1-7998-5442-5.ch011 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012384725