SERVQUAL dimensionality : an investigation of presentation order effect
Robert E. Miller; Bill C. Hardgrave; Thomas W. Jones
| Year of publication: |
2011
|
|---|---|
| Authors: | Miller, Robert E. ; Hardgrave, Bill C. ; Jones, Thomas W. |
| Published in: |
International journal of services and standards. - Olney : Inderscience, ISSN 1740-8849, ZDB-ID 21787979. - Vol. 7.2011, 1, p. 1-17
|
| Type of publication: | Article |
|---|---|
| Language: | English |
| Source: |
Persistent link: https://www.econbiz.de/10009867380